Frequently Asked Questions
Everything you need to know about your Baum Guitars experience.
Where does Baum Guitars ship to?
We offer worldwide shipping. Delivery times vary by region, but most orders within Europe arrive in 3-5 business days, while international orders typically take 7-10 business days.
What is your return policy?
We offer a 14-day return period from the day you receive your instrument. The guitar must be returned in its original condition and packaging to be eligible for a full refund.
Are the guitars set up before shipping?
Yes, every Baum guitar undergoes a rigorous quality control check and a professional setup by our luthiers in Denmark before it leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Klarna and Splitit in select regions.
Do Baum guitars come with a warranty?
All our instruments come with a 2-year limited warranty covering manufacturing defects in materials and workmanship.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.